PROJECT
Improving the Registration Experience for CSUN
Project Type: Academic / UX Case Study
Team Project: California State University, Northridge
Role: UX Designer
Tools: Figma, Google Survey, Chat-GPT
Timeline: 4 weeks
Goal: Improve CSUN'S online class registration process
As part of a redesign initiative for California State University Northridge(CSUN) website, this project addressed the question:
“How might we create a better registration process for CSUN users?”
Visualized user journeys to align the team on solutions and streamline the user experience.
I led the UX design process from research to early UI collaboration.
My responsibilities included:
Research Planning & Execution:
Developed user research strategies, conducted interviews, and collected data on the current registration experience.
Data Synthesis:
Translated research insights into key pain points, user needs, and opportunities.
Storyboard & User Flow Creation:
User Flow:
Developed a detailed user flow based on research insights to optimize the experience and inform future UI design.
A Research Driven UX Process
From User Insights to Storytelling and user Flow Design for Class registration
RESEARCH OVERVIEW:
Qualitative, Quantitative, Results
DATA SYNTHESIS:
Personas and Sympathy Map
THE STORY BOARD
USER FLOW
